Ordering from the online store is easy and safe.
Most of our selection is manufactured under our own quality control in our contract factories and the products are delivered directly from our warehouse.

To improve the availability of our products, we are limiting the number of items per order to three (3) dress items. This restriction only applies to dress items, not for example petticoats or other accessories.

There is no limit to the number of orders.
The return cost is per order.

A) IF THE PRODUCT IS IN STOCK: The delivery time is approximately 2-6 business days. The delivery time depends on the shipping company and the delivery address after the product has been picked up from our warehouse by the shipping company. During the high season, the delivery time may be a few days longer due to large order volumes, thank you for your understanding!

B) IF THE PRODUCT IS AVAILABLE FOR PRE-ORDER: The delivery time for pre-order products is approximately 4–5 weeks from the date of order. For bridal and prom dresses, the estimated delivery time is around 2 months. Please note that all items in your order will be shipped together based on the estimated delivery time of the pre-order item. If you would like to receive other products sooner, we recommend placing a separate order for your pre-order item.

We reserve the right to sell out, human balance errors and price errors.
Please note that holidays may extend delivery time

SHORT DRESSES, EVENING GOWNS, PROM DRESSES & ACCESSORIES

You may exchange your ordered product for a different color, size, or style available in our online store.

How to exchange:

1. Return the original product within 14 days of receiving your order.
2. Place a new order in our online store using the same name as in the original order.
3. Once we have received your return, we will refund the product from the original order.

One exchange is free of return shipping costs. The free exchange applies only to the original order.

You do not need to contact customer service separately. Our system automatically recognizes the exchange when the new order is placed under the same name.

WEDDING DRESSES

For wedding dress exchanges, a €25 handling fee per order will be charged.

SHIPPING COSTS FOR EXCHANGES

Shipping costs charged for orders under €200 are non-refundable in exchange or return situations.

IMPORTANT

• All returns and exchanges must be made via PostNord.
  
• Exchanges or returns cannot be processed in Zazabella stores.
  

• We comply with Chapter 6 of the Finnish Consumer Protection Act (13 June 2014) concerning distance selling.
• Unused products have a 14-day right of return from the date you have collected your order.
• Returned products must be unused, in their original condition, and all price tags must remain attached. We do not accept used products.

SHORT DRESSES, EVENING GOWNS, PROM DRESSES & ACCESSORIES

- Returns are free if the order value after the return exceeds €200.
- If the order value after the return is €200 or less – for example, if you return all products and the order value becomes €0 – a €9.90 return fee per order will be deducted from the refund.
- The qualification for free returns is always determined based on the order value after the return, not the original total order value.
- For uncollected parcels, we charge a double return fee of €19.80 per order.
- An order cannot be cancelled once it has been shipped from our store location.

WEDDING DRESSES

- Returns are free if the order value after the return exceeds €200.
- If the order value after the return is €200 or less – for example, if you return all products and the order value becomes €0, a €25 return fee per order will be deducted from the refund.
- The qualification for free returns is always determined based on the order value after the return, not the original total order value.
- For uncollected parcels, we charge a €25 postal fee per order.
- An order cannot be cancelled once it has been shipped from our store location.

SHIPPING COSTS

Shipping costs charged for orders under €200 are non-refundable in exchange or return situations.

Your delivery always includes a packing list and a return label to make the return process easy.

1. Make sure the products are unused, clean, and have all tags attached. The product must be in resale condition and must not be stained or damaged from fitting. Fasten all buttons, laces, and zippers.
2. To return a product, you must indicate which items you are returning. If you cannot find the return form, please include a note with your name, order number, and the names of the returned products.
3. Pack the product carefully in its original packaging or similar protective packaging. We are not responsible for returns that are inadequately packed.
4. Attach the provided return label to the parcel and take it to the carrier’s service point.
5. Keep the return receipt until your refund has been confirmed. Once we receive your return, we will send you a confirmation email.
   

Please note that returns must be made according to these instructions. Exchanges or returns cannot be processed in Zazabella stores.

We process your return within approximately five business days of its arrival at our location.
Refunds are issued automatically through Klarna Checkout, regardless of the original payment method.

Debit card, credit card, or online bank payment: The refund will be made to the same card or bank account used for the original purchase.

Invoice or installment payment: The refunded amount will be deducted from your invoice. You will receive an updated invoice and new due date directly from Klarna.

Please note that it may take 2–14 business days for the refund to appear in your bank account.

The processing time depends on your selected payment method.

The customer has the right to inspect the product at home and is obliged to take care of the product. The product must not be used while inspecting it. The returned product must always be unused, clean, unwashed and in perfect condition. Return the products primarily in their original packaging. We will check the condition of the returned products before refunding the price of the product.

Textiles will be charged a 100% reduction in value if the price tag has been removed from the product, the product is stained, broken or if the product has been washed before return. Products returned in violation of the instructions will not be refunded and the product will not be returned to the customer. If the returned product has been used in violation of the customer's duty of care, the customer will be charged a 100% reduction in value from the product price, shipping costs and return costs.

To ensure the hygiene of the products, opened hygiene products cannot be returned (Consumer Protection Act: Chapter 6, Section 16).
Hygiene and intimate products include, for example, silicone bras purchased with a suit, which do not have the right to return.

Please handle products with care before making a purchasing decision.
For more information about consumer rights in online shopping, please visit the Finnish Consumer Authority's website.

We are responsible for the quality of the products we sell and any possible errors.
Each complaint is handled individually, so please contact our customer service by email as soon as you notice an error.
This way we can agree on a return, exchange or refund.
Please attach your name, order number, a picture of the product defect, and a free-form description of the product defect to the email.

Always report a product defect before repairing, having the product repaired, or returning it.
We reserve the right to primarily repair the product ourselves or to choose a party to repair the error.
In the case of a refund/discount, we require photographic evidence of the nature of the error.

Customer service: verkkokauppa@zazabella.fi

Our online store uses the secure Klarna Checkout payment system. You can pay with credit and debit cards, online payment, or Klarna AB invoice or installment payment. Read more about Payment methods .

Cash payment options will no longer be available in our stores as of March 1, 2025.

By shopping in our online store, you join our customer register, which you can unsubscribe from at any time. Our online store is secure and your customer information is safe in our system. For more information, please see our privacy policy .

The online store's customer service operates via email on weekdays. We will respond to questions submitted on weekends or holidays as soon as possible on the following weekdays.

Email: verkkokauppa@zazabella.fi .
Please note that the online store can only be contacted by email. The staff at the brick-and-mortar stores are unable to respond to inquiries related to the online store.

As a domestic online store, we are a reliable supplier and only use 100% secure payment methods. We use the secure Klarna Checkout, through which you can make purchases with a debit or credit card, on invoice, or you can pay for your order in installments that suit you.

Bank and credit cards
Payment by bank or credit card is made upon order confirmation via Klarna Checkout. If you save your details, shopping next time will be even smoother. When you select Card payment at checkout, you will be redirected to a new page with a form for card details. To pay by card, you will need your card number and CVV security code. The package will be sent to the customer within 2-5 business days after payment has been made. An exception is made-to-order products, for which the estimated delivery time stated on the product page is followed.

Online payment
You can also select Online Payment at checkout if you want to pay for your order through your own online bank. In the Zazabella.fi online store, you can pay through the following banks, with your own online bank accounts: Danske Bank, Nordea, Aktia, Osuuspankki, Säästöpankki and S-pankki. The package will be sent to the customer within 2-5 business days after the payment has been made. The exception is special order products, for which the estimated delivery time stated on the product page is followed.

Choose Klarna Invoice as your payment method and you will conveniently pay only after you have received your order! Klarna Invoice has a 14-day payment period. The invoice will be activated when your order has been processed and the package has been sent to you. When you choose invoice as your payment method, Klarna AB will perform an automatic internal check based on your personal identification number. The personal identification number is also compared to the address where you are registered to ensure correct identity. Therefore, if you want delivery to a different address than where you are registered, you must provide a different delivery address. There is an additional field for this at the checkout.

By choosing installment payment as your payment method, you can spread your payment over up to 36 months! With installment payment, you pay starting from €9.00/month, and you can pay the entire remaining amount at any time. Our partner Klarna AB will handle your account. You will receive an order itemization when you place your order, but the actual invoice will be sent to you later by Klarna AB.
When you choose Klarna Account as your payment method, Klarna AB performs an automatic internal check based on your personal identification number. The personal identification number is also compared to the address where you are registered to ensure correct identity. Therefore, if you want the delivery to a different address than where you are registered, you must provide a different delivery address. There is an additional field at the checkout for this.
When you order for the first time with Klarna Account, you will receive an account agreement from Klarna AB. Once you have sent back the signed account agreement, Klarna AB will send you an invoice the following month. You can find more information about Klarna's Installment Payment here . You can find more detailed terms and conditions for installment payment at checkout when you select Flexible Installment Payment as the payment method.

Any questions or ambiguities regarding billing?
You can call Klarna AB on tel. 09 – 425 997 71 weekdays between 09:00 and 17:00. You can also contact us by email at info@klarna.fi

Our tailcoat rental package includes a tailcoat jacket, tailcoat trousers, tailcoat shirt, shirt studs, cufflinks, a white waistcoat, a white bow tie, a white pocket square, and a garment bag.

The rental price also includes dry-cleaning costs.

We deliver the tailcoat rental package no later than two weeks before your event date.
This allows sufficient time to exchange items for a different size if your measurements have changed or if there has been an error in sizing.

The tailcoat rental order becomes binding once the customer has placed the order through our online store.
In the event of cancellation, we charge 50% of the rental package price.

Please contact our customer service as soon as possible if the ordered size is not suitable and you need a different size. An exchange to another size is possible only if the correct size is still available in our stock at the time of the request. The exchange is not included in the rental package price. An additional shipping fee of €9.90 will be charged for the size exchange.

We reserve the right to sell out our stock.

Returning the rental package is easy using the return form and return label included in your delivery.

1. Complete the return form, including your name and order number.
2. Indicate on the return form if the rental tailcoat package has been damaged during use.
3. Pack the tailcoat package in the same box it was delivered in, or in equivalent protective packaging. We are not responsible for returns that are inadequately packed.
4. Attach the prepaid return label to the parcel.

The return shipment must be handed over to the carrier no later than seven (7) days after your stated event date.

A late fee of €20 per day will be charged for each day the return is delayed.

The customer is responsible for taking proper care of the rented items.

We inspect all returned products before approving the return. The items must always be returned unwashed, as we handle the cleaning ourselves.

If the items have stains that cannot be removed by cleaning or are otherwise damaged, we will charge the customer separately for any decrease in value and repair costs.

For this reason, we strongly recommend purchasing insurance when placing your tailcoat rental order.

Alterations are not permitted for rental suits ordered through the online store. Customers are not allowed to alter or have the suit altered themselves.

For tailcoats rented through a physical store, alterations may only be carried out by Zazabella’s own tailor at the same store where the rental was made. Customers are not permitted to alter the suit themselves.

Patent leather rental shoes may be worn indoors only.

Please note that rental sets have been previously rented and may therefore show minor signs of wear. All tailcoats and rental items are professionally cleaned before each new rental.

Products purchased from our physical stores do not have a right of return.

Regular-priced products have a seven (7) day exchange right from the date of collection. The product may be exchanged for another item of equal or higher price.

Alterations are not included in the price of the dress and are charged separately according to our alterations price list.

Alteration services are available in all Zazabella stores.

Tailcoat rental is possible in all Zazabella stores and online.
See the detailed terms and conditions of the tailcoat package above.

Customer service in our physical stores is handled by the staff of each individual store.

You can contact your preferred store directly by phone or email. The contact details for your nearest store can be found on our Store page.

• Finnish bank cards
• credit cards: Visa, Visa Electron, Mastercard
• installment payment (products will be delivered when full payment has been made)
• Resurs Bank
• (NOTE: Klarna Invoice and Klarna Account are only payment methods for online stores.)