Ordering from the online store is easy and safe.
Most of our selection is manufactured under our own quality control in our contract factories and the products are delivered directly from our warehouse.

To improve the availability of our products, we are limiting the number of items per order to three (3) dress items. This restriction only applies to dress items, not for example petticoats or other accessories.

There is no limit to the number of orders.
The return cost is per order.

A) IF THE PRODUCT IS IN STOCK: The delivery time is approximately 2-6 business days. The delivery time depends on the shipping company and the delivery address after the product has been picked up from our warehouse by the shipping company. During the high season, the delivery time may be a few days longer due to large order volumes, thank you for your understanding!

B) IF THE PRODUCT IS AVAILABLE FOR PRE-ORDER:

The delivery time for pre-order products is approximately 4–5 weeks from the date of order. For bridal and prom dresses, the estimated delivery time is around 2 months. Please note that all items in your order will be shipped together based on the estimated delivery time of the pre-order item. If you would like to receive other products sooner, we recommend placing a separate order for your pre-order item.

We reserve the right to sell out, human balance errors and price errors.
Please note that holidays may extend delivery time

If you want to change the product you ordered to, for example, a different color, size or completely different model, return the product you previously ordered within the return period (14 days) and place a new order in our online store.
Exchange is free one (1) time.
Online store returns and exchanges must be made through Posti, and therefore exchanges or returns to Zazabella stores are unfortunately not possible.

We comply with the terms of chapter 6 of the Consumer Protection Act on distance sales (June 13, 2014). There is a 14-day right of return for unused products, excluding custom-made products and intimate products, such as silicone bras. (earrings, underwear, etc.).

The return is free when the total amount of the order after the return is more than 200 euros. Otherwise, we will deduct a return fee of €9.90 from the amount to be returned (April 10, 2022). The return cost is per order.

For uncollected packages, we charge a double return fee of €19.80/order.

The delivery always comes with a RETURN FORM, which makes it easy to return.
Be careful what you return!
If you want to return the product as a complaint, please put a mention of the special situation on the return form so that it does not go unnoticed.

1. Make sure your product can be returned.
2. Pack the product carefully in the original packaging or similar. We are not responsible for poorly packaged returns.
3. Fill out the return form that came with the delivery and attach it to the return. By asking Posti for a receipt for a customer return, so that we can clarify the matter in cases of loss.

Please note that the return must be made in accordance with the given instructions and, for example, an exchange or return to the Zazabella store is unfortunately not possible.

We process your return quickly and refund the transaction automatically via the Klarna Checkout payment service.

Debit card, credit cards, online payment : the amount is returned to the card/account.
Invoice or partial payment: the amount will be credited on your invoice. You will receive a new invoice and due date from Klarna.

We recommend allocating about 10 business days for mail and money transfer.

The customer has the right to inspect the product at home and is obliged to take care of the product. The product must not be used while inspecting it. The returned product must always be unused, clean, unwashed and in perfect condition. Return the products primarily in their original packaging. We will check the condition of the returned products before refunding the price of the product.

Textiles will be charged a 100% reduction in value if the price tag has been removed from the product, the product is stained, broken or if the product has been washed before return. Products returned in violation of the instructions will not be refunded and the product will not be returned to the customer. If the returned product has been used in violation of the customer's duty of care, the customer will be charged a 100% reduction in value from the product price, shipping costs and return costs.

To ensure the hygiene of the products, opened hygiene products cannot be returned (Consumer Protection Act: Chapter 6, Section 16).
Hygiene and intimate products include, for example, silicone bras purchased with a suit, which do not have the right to return.

Please handle products with care before making a purchasing decision.
For more information about consumer rights in online shopping, please visit the Finnish Consumer Authority's website.

We are responsible for the quality of the products we sell and any possible errors.
Each complaint is handled individually, so please contact our customer service by email as soon as you notice an error.
This way we can agree on a return, exchange or refund.
Please attach your name, order number, a picture of the product defect, and a free-form description of the product defect to the email.

Always report a product defect before repairing, having the product repaired, or returning it.
We reserve the right to primarily repair the product ourselves or to choose a party to repair the error.
In the case of a refund/discount, we require photographic evidence of the nature of the error.

Customer service: verkkokauppa@zazabella.fi

Our online store uses the secure Klarna Checkout payment system. You can pay with credit and debit cards, online payment, or Klarna AB invoice or installment payment. Read more about Payment methods .

Cash payment options will no longer be available in our stores as of March 1, 2025.

By shopping in our online store, you join our customer register, which you can unsubscribe from at any time. Our online store is secure and your customer information is safe in our system. For more information, please see our privacy policy .

The online store's customer service operates via email on weekdays. We will respond to questions submitted on weekends or holidays as soon as possible on the following weekdays.

Email: verkkokauppa@zazabella.fi .
Please note that the online store can only be contacted by email. The staff at the brick-and-mortar stores are unable to respond to inquiries related to the online store.

As a domestic online store, we are a reliable supplier and only use 100% secure payment methods. We use the secure Klarna Checkout, through which you can make purchases with a debit or credit card, on invoice, or you can pay for your order in installments that suit you.

Bank and credit cards
Payment by bank or credit card is made upon order confirmation via Klarna Checkout. If you save your details, shopping next time will be even smoother. When you select Card payment at checkout, you will be redirected to a new page with a form for card details. To pay by card, you will need your card number and CVV security code. The package will be sent to the customer within 2-5 business days after payment has been made. An exception is made-to-order products, for which the estimated delivery time stated on the product page is followed.

Online payment
You can also select Online Payment at checkout if you want to pay for your order through your own online bank. In the Zazabella.fi online store, you can pay through the following banks, with your own online bank accounts: Danske Bank, Nordea, Aktia, Osuuspankki, Säästöpankki and S-pankki. The package will be sent to the customer within 2-5 business days after the payment has been made. The exception is special order products, for which the estimated delivery time stated on the product page is followed.

Choose Klarna Invoice as your payment method and you will conveniently pay only after you have received your order! Klarna Invoice has a 14-day payment period. The invoice will be activated when your order has been processed and the package has been sent to you. When you choose invoice as your payment method, Klarna AB will perform an automatic internal check based on your personal identification number. The personal identification number is also compared to the address where you are registered to ensure correct identity. Therefore, if you want delivery to a different address than where you are registered, you must provide a different delivery address. There is an additional field for this at the checkout.

By choosing installment payment as your payment method, you can spread your payment over up to 36 months! With installment payment, you pay starting from €9.00/month, and you can pay the entire remaining amount at any time. Our partner Klarna AB will handle your account. You will receive an order itemization when you place your order, but the actual invoice will be sent to you later by Klarna AB.
When you choose Klarna Account as your payment method, Klarna AB performs an automatic internal check based on your personal identification number. The personal identification number is also compared to the address where you are registered to ensure correct identity. Therefore, if you want the delivery to a different address than where you are registered, you must provide a different delivery address. There is an additional field at the checkout for this.
When you order for the first time with Klarna Account, you will receive an account agreement from Klarna AB. Once you have sent back the signed account agreement, Klarna AB will send you an invoice the following month. You can find more information about Klarna's Installment Payment here . You can find more detailed terms and conditions for installment payment at checkout when you select Flexible Installment Payment as the payment method.

Any questions or ambiguities regarding billing?
You can call Klarna AB on tel. 09 – 425 997 71 weekdays between 09:00 and 17:00. You can also contact us by email at info@klarna.fi

THE TRACK PACKAGE INCLUDES:
Our tailcoat package includes a tailcoat, tailcoat pants, tailcoat shirt, shirt buttons, cufflinks, white tailcoat vest, white bow tie, white handkerchief and suit bag.

The price of the tailcoat package also includes laundry costs, as well as Posti's delivery and return costs.

We will deliver the tailcoat package closer to your anniversary.
We reserve time so that we can change the products to a different size if the customer's size has changed or there has been an error in the measurement.

In case of cancellation of the contract, we charge 50% of the price of the rental package.

If the ordered size is not suitable, we recommend that you quickly contact our customer service by email ( verkkokauppa@zazabella.fi ).
The exchange is not included in the price of the tailcoat package and we charge an additional postage fee of €9.90 for the exchange.

The package comes with a pre-paid return address label.
Delivery and return are included in the price of the tailcoat package.
The return must be in the mail within seven days of your holiday. We charge €20/day for each late day.

• Laundry costs are included in the rental price.
• Repair sewing is not included in the price of the rental suit. We do not repair the rental suit delivered by mail, and we do not allow the customer to repair/repair the suit himself.
  
• Use the rented lake shoes only indoors.
• We do not offer white gloves for rent, only the purchase option.
  
• The tailcoat package must be returned by the post office seven days after the holiday. We charge an additional fee of €20/day for late orders.

• We do not repair rental suits ordered through the online store, and we do not allow the customer to repair/have the suit repaired themselves.
• A tailcoat ordered through the store can only be left for repair by Zazabella's own tailor in the same store as the rental. We do not allow the customer to repair the suit themselves.
• Only use rental sneakers indoors.
• Please note that rental sets have been previously rented and may therefore have minor defects. The tailcoats and all rental parts have always been properly washed before being re-rented.

Dresses, accessories or other products purchased from our stores are not eligible for returns.

Regular-priced products have a seven (7) day right of exchange from the time the suit is handed over for a product of the same price or more expensive.

Repairs to costumes are not included in the price of the costume, but are charged separately according to the repair price list. Repairs are possible in all Zazabella stores.

Tailcoat rental is possible in all Zazabella stores and online.
See the detailed terms and conditions of the tailcoat package above.

The staff of each store is responsible for customer service. You can contact the store of your choice directly by calling or emailing. You can find the contact information for the nearest store on our stores page.

• cash
• Finnish bank cards
• credit cards: Visa, Visa Electron, Mastercard
• installment payment (products will be delivered when full payment has been made)
• Resurs Bank
• (NOTE: Klarna Invoice and Klarna Account are only online payment methods.)